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Great Blue Heron Casino
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Terms & Conditions

These Terms govern your relationship with the operator of great-blue-heron-casino via great-blue-heron-ca.com. Please review these Terms carefully before using any services. Effective date: November 6, 2025.

Definitions

  • Operator: Refers to the legal entity responsible for the operation of great-blue-heron-casino on great-blue-heron-ca.com, currently Ontario Gaming GTA Limited Partnership, under active casino gaming operation license issued by the Alcohol and Gaming Commission of Ontario (AGCO) as of 2025.
  • User: Any individual who accesses or utilizes services provided on great-blue-heron-ca.com, including registration, deposits, betting, or participation in promotional activities.
  • Player: A User who has successfully completed the account registration process and is authorized to participate in real-money gaming activities.
  • Bet: Any monetary or value-based stake placed by a Player on eligible casino games or events via great-blue-heron-ca.com.
  • Bonus: Any promotional credit, free spins, or similar benefit offered by the Operator, subject to specified terms and conditions.
  • Wager: The act of committing funds to a game or event as a Bet, including fulfilling any playthrough requirements tied to Bonuses.
  • Account: The registered profile created by a User, containing personal, financial, and gameplay information, required for access to services.
  • Website: The domain great-blue-heron-ca.com and any directly associated platforms or subdomains operated by the Operator.

Account Registration

Eligibility and Age Verification

  • Minimum Age: Only individuals aged 18 years or older, and meeting the legal gambling age in Ontario, Canada, may register an Account on great-blue-heron-ca.com.
  • Jurisdictional Compliance: Users must reside in or physically access the Website from regions where online casino gaming is legally permitted, specifically Ontario, Canada.

Account Creation Process

  1. Registration: Users must provide accurate personal data, including full legal name, date of birth, valid contact information, and residential address. Submission of fraudulent or misleading information is strictly prohibited and may result in immediate account suspension.
  2. Email Verification: Upon registration, Users will receive a verification email at their provided address. Account activation is contingent upon completion of this verification step.
  3. KYC (Know Your Customer) Requirements: The Operator reserves the right to request valid government-issued identification, proof of address, and other documentation to confirm identity, age, and residency as mandated by AGCO regulations and anti-money laundering laws.
  4. Password Security: Users are responsible for maintaining the confidentiality of their login credentials and must promptly notify support@great-blue-heron-ca.com of any suspected unauthorized access.

User Obligations

  • Accuracy of Data: Users must ensure all Account information remains accurate and up-to-date. Failure to do so may result in restrictions or closure of the Account.
  • Single Account Policy: Each User may register only one Account. Multiple or duplicate accounts are strictly prohibited.

Regional Compliance Note: Account registration is subject to all applicable CA and AGCO regulations, and may be denied or suspended for regulatory non-compliance.

Betting & Gameplay Rules

Bet Placement and Types

  • Minimum/Maximum Bets: Each game and event on great-blue-heron-ca.com features specific minimum and maximum bet amounts, which are clearly displayed within the game interface. Bets outside these parameters will not be accepted.
  • Bet Types: Users may place single, multiple, or system bets, subject to the rules of each game and regulatory restrictions.

Bet Cancellation and Modification

  • Finality of Bets: Once placed and confirmed, Bets cannot be cancelled or modified except in the case of demonstrated technical error, system malfunction, or as otherwise expressly permitted by the Operator or applicable law.
  • Operator Discretion: The Operator reserves the right to void or adjust Bets in the event of manifest error, regulatory intervention, or breach of these Terms.

Conduct in Live Casino and Chat

  • Prohibited Conduct: Users must refrain from abusive, threatening, or offensive language in live casino environments, including chat functions. Any form of harassment, discrimination, or intimidation is strictly prohibited.
  • Anti-Fraud Measures: Collusion, cheating, use of automated systems or bots, and any attempt to defraud other Players or the Operator will result in immediate Account closure and possible legal action.
  • Responsible Play: Users are encouraged to set limits and utilize provided responsible gambling resources as promoted by AGCO, PlaySmart, and Responsible Gambling Council.

Regional Compliance Note: All betting and gameplay activities must comply with AGCO and Ontario gambling regulations. Breaches may be reported to regulatory authorities at https://agco.ca or https://olg.ca/en/responsible-gambling.html.

Bonus Terms

Activation and Wagering Requirements

  • Bonus Eligibility: Bonuses are available only to registered Players who meet specific promotional criteria. Activation may require an opt-in, minimum deposit, or entry code, as stated in the promotion details.
  • Wagering Requirements: Each Bonus is subject to a defined wagering requirement (e.g., 30x Bonus amount), which must be fulfilled within the stated timeframe (typically within 30 days of activation, unless otherwise specified for 2025 promotions).

Prohibited Actions & Game Restrictions

  • Game Restrictions: Not all games contribute equally to wagering requirements. Table games, live dealer games, and certain slots may be excluded or have reduced contribution rates as outlined in the Bonus terms.
  • Abuse Prevention: Use of multiple Accounts, coordinated betting patterns, or exploitation of Bonus offers is prohibited and may result in forfeiture of winnings and closure of the Account.

Combining Promotions

  • One Bonus Rule: Unless explicitly permitted, Players may not combine multiple Bonuses or participate in overlapping promotional offers concurrently.
  • Operator Rights: The Operator reserves the right to withhold or cancel Bonuses in the event of suspected abuse, regulatory intervention, or non-compliance with these Terms.

Regional Compliance Note: All Bonus offers and related activities are subject to the oversight of AGCO and must comply with Ontario advertising and anti-spam laws for 2025.

Payments & Withdrawals

Deposits

  • Accepted Methods: Players may fund their Accounts using permitted payment methods, including major credit/debit cards, e-wallets, and, where available, approved cryptocurrencies. Full details are accessible within the Account payment section.
  • Deposit Limits: Minimum and maximum deposit amounts apply per transaction and per day, as specified in the cashier interface. The Operator may set additional limits in accordance with responsible gambling policies or regulatory directives.
  • Processing Times & Fees: Deposits are typically processed instantly; however, processing times may vary depending on the method. The Operator does not charge deposit fees, but Users are responsible for any third-party banking charges.

Withdrawals

  • Withdrawal Process: To withdraw funds, Players must submit a request via their Account. KYC verification may be required for each withdrawal in line with AGCO anti-money laundering and player protection standards.
  • Limits & Processing: Minimum and maximum withdrawal limits apply. Processing times range from instant to five (5) business days, depending on payment method and completion of verification procedures.
  • Fees: The Operator does not impose withdrawal fees; however, intermediary banks or payment providers may apply their own charges.

Refunds and Bonus Reversals

  • Refund Conditions: Refunds of Bets or Bonuses are granted solely at Operator discretion in cases of technical error, unauthorized activity, or as required by law. Any reversal of Bonus credits will be conducted in accordance with promotional terms and AGCO directives.

Regional Compliance Note: All payment and withdrawal activities are conducted in compliance with AGCO, FINTRAC, and other applicable CA financial regulations for 2025. Users are advised to consult their financial institution regarding cross-border charges and reporting obligations.

Limitation of Liability

Operator Obligations

  • Fairness and Accuracy: The Operator ensures all games are operated fairly, with outcomes determined by certified random number generators (RNGs) or AGCO-regulated live dealers. Game results are final and subject to verification.
  • Service Availability: While the Operator strives to maintain uninterrupted access to great-blue-heron-ca.com, temporary suspensions due to maintenance, system upgrades, or regulatory actions may occur.

Exclusions of Liability

  • Technical Issues: The Operator is not liable for losses resulting from technical failures, software bugs, internet connectivity issues, or third-party service interruptions beyond its reasonable control.
  • User Responsibility: Players are responsible for ensuring their own device compatibility, internet security, and adherence to these Terms.

Maximum Compensation

  • Cap on Liability: In all cases, the Operator's aggregate liability to any User is strictly limited to the amount of the Bet or transaction in question. No liability is accepted for indirect, incidental, or consequential damages.

Regional Compliance Note: These limitations apply to the fullest extent permitted by Ontario and CA law, without prejudice to any non-excludable statutory rights.

Intellectual Property Rights

  • Copyright and Trademarks: All content, graphics, logos, software, and materials on great-blue-heron-ca.com are the exclusive property of the Operator or its licensors. Unauthorised copying, reproduction, modification, or distribution is strictly prohibited.
  • Limited License: Users are granted a non-exclusive, non-transferable, revocable license to access and use the Website for personal, non-commercial purposes only.
  • Prohibition of Misuse: Any attempt to reverse-engineer, decompile, or otherwise exploit the Website's software or intellectual property constitutes a material breach of these Terms and may result in legal action.

Privacy & Data Protection

  • Data Processing: All personal information is processed strictly in accordance with the great-blue-heron-ca.com Privacy Policy, which complies with applicable CA privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and AGCO data protection guidelines.
  • User Rights: Users may access, correct, or request deletion of their personal information as outlined in the Privacy Policy, subject to legal retention requirements.

Regional Compliance Note: For further details, refer to the current Privacy Policy available on great-blue-heron-ca.com, effective as of 2025.

Changes to Terms

  1. Notification Procedure: The Operator will notify Users of any updates to these Terms via email and/or prominent banners on great-blue-heron-ca.com. It is the User's responsibility to review these notifications and stay informed of any changes.
  2. Acceptance of Updates: Continued use of the Website after changes are published constitutes acceptance of the revised Terms.
  3. Right to Discontinue: If a User disagrees with any updated Terms, they may discontinue use of the Website and request closure of their Account, subject to withdrawal of any remaining funds in accordance with these Terms.

Regional Compliance Note: All amendments will comply with Ontario consumer protection laws and AGCO guidelines as of 2025.

Termination & Suspension

  1. Grounds for Action: The Operator may suspend or terminate a User's Account for reasons including, but not limited to, breach of these Terms, suspected fraud or money laundering, regulatory requirements, or inactivity exceeding 24 months.
  2. Procedure: In the event of suspension or termination, the Operator will notify the User via their registered email address. Where possible, Users will be given an opportunity to remedy minor breaches before permanent closure.
  3. Refund of Funds: Upon closure, any remaining balance (excluding Bonus credits) will be returned to the User via their last known payment method, subject to completion of KYC verification and deduction of any outstanding obligations.

Regional Compliance Note: All account actions are conducted in accordance with AGCO and CA consumer laws. Unclaimed funds may be handled as required by Ontario's unclaimed property regulations.

Governing Law & Jurisdiction

  • Applicable Law: These Terms and the use of great-blue-heron-ca.com are governed by the laws of Ontario and the federal laws of Canada applicable therein.
  • Jurisdiction: Any disputes arising from these Terms or the operation of the Website shall be subject to the exclusive jurisdiction of the courts of Ontario, Canada, unless otherwise required by mandatory law.
  • Dispute Resolution Mechanism: Users are encouraged to contact support@great-blue-heron-ca.com for informal resolution. Should disputes remain unresolved, Users may submit complaints to AGCO or pursue binding arbitration or court proceedings as permitted under Ontario law.

Regional Compliance Note: This section is compliant with AGCO and CA consumer protection statutes, with dispute escalation options consistent with 2025 regulations.

Contact Information

Regional Compliance Note: For all regulatory or legal inquiries, Users may contact the Alcohol and Gaming Commission of Ontario (AGCO) or consult the resources above.